ADT® Authorized Dealer Serving Eau Claire & Surrounding Areas
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool brings the age-old practice of supplying a neighbor a key to your home into the digital age. It eliminates the need for physical keys or passcodes and allows you to control who can access your Eau Claire home and for how long. Find out more about how to incorporate it with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to walk your dog, retrieve your mail, or water your plants when you leave home. Typically, you would just give them a house key. There’s a better way to do it now. Because of the innovative ADT Trusted Neighbor Feature, you won’t have to be concerned about doors left unsecure or misplaced keys. 

What you need is an ADT security system, a Google Nest video doorbell, a smart door lock, and the ADT+ app that allows everything to function as one. Here’s how the service works: 

  1. You assign access to a trusted person, like a close friend or neighbor, through the ADT+ app.
  2. Next, you set permissions. You can assign neighbors timed access, permitting them to enter and depart during specific hours, or event-based access. To illustrate, if a box is delivered, the system can unfasten the door to allow your neighbor to move it in once it verifies them.
  3. After you’ve configured access, your Google Nest Doorbell camera uses familiar face detection to confirm your neighbor as they approach the door.
  4. Your ADT system will pause the alarm and unlock the door when the approachee is confirmed as an authorized user.
  5. You receive immediate alerts as your family member, friend, or neighbor enters and exits. The app also offers a detailed log. 
  6. When the trusted neighbor leaves, your smart door lock secures automatically to protect your home.

You can authorize access for anyone you want, such as a dog walker, a repair person, or a friend who shows up when you’re out. This feature is also useful during urgent events, specifically when you’re not around. To illustrate, if a water sensor trips, your system can provide event-driven access so an individual can enter and turn off the water supply. The handy app makes setting permissions simple. 

Boost Your Eau Claire Home’s Convenience And Security

ADT Trusted Neighbor is a terrific example of how ADT makes life easier and your Eau Claire home more versatile and secure. This tool isn’t just for neighbors and guests, as you’ll appreciate the face recognition and auto-unlock operability when you’re wrangling children or hauling in bags of groceries. When you're inside, the door automatically locks behind you.

Design Your ADT Home Security System In Eau Claire With The Latest Tools

Enjoy features like ADT Trusted Neighbor and smart surveillance with a full-featured home security system in Eau Claire from Secure24 Alarm Systems. A national ADT dealer, we’re thrilled to deliver the latest innovations from the leader in home security. Reach out to (715) 255-6964 today to begin. Our skilled team can answer any questions about ADT+, Google Nest cameras, and how to make things work in unison.